How the Bristol restaurants with a food hygiene rating of ZERO responded

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This week Bristol Live lifted the lid on the Bristol eateries with a less-than-savoury food hygiene rating.

In total there are 17 restaurants, takeaways and cafes with a zero food hygiene rating in the city.

Food hygiene ratings are issued by the Food Standard’s Agency. Venues receiving five are deemed to be the safest, cleanest and best.

Health and safety officials take the cleanliness and condition of the premises into consideration, ensuring safety for customers.

In England, the food hygiene ratings issued by the Food Standard’s Agency do not legally have to be displayed on the frontage of the outlet.

Sometimes a zero rating doesn’t mean unhygienic, it can be in some cases a paperwork problem.

Businesses do not have to display their rating, but the information is available on the FSA website.

The Bristol Post attempted to contact all of the following businesses for comment.

Only four of the 17 Bristol businesses with a rating of zero provided a comment to Bristol Live.

Here's what they had to say:

Galliford Stores

66 Bath Buildings, Montpellier, BS6 5PU

Date inspected: 4th July 2017

A member of staff said: “We are in the process of renewing our lease, work on the building will start once lease is negotiated.”

Istanbul Supermarket

410-412 Stapleton Road, Easton, BS5 6NQ

Date inspected: 28th February 2018

A store manager said the inspection took place while Istanbul Supermarket was undergoing renevations. He said: "The reason we have rated 0 is i was doing refurbishment such as flooring,ceiling and stock counting the lady came here."

Kelly’s Café

31 Feeder Road, St Philips, BS2 0SE

Date inspected: 7th December 2017

A member of staff said: “We have asked them to come back and re-rate us. We asked again last month and are still waiting.”

Kim’s Kafe

2 Newbridge Road, St Annes, BS4 4DH

Date inspected: 25th September 2015

When the Post attempted to contact Kim’s the number was dead, however the date of the last inspection has not changed since the last time we tried to contact them.

At the time, manager Lisa Turner said: “I have just taken over and I know the rating was terrible. I’m awaiting a new business inspection to happen in the coming weeks.”

Maxin Chicken & Tapas Bar

364 Gloucester Road, Horfield, BS7 8TP

Date inspected: 10th February 2018

A member of staff said: “We are waiting for someone to come out.”

These are the ones who are yet to comment:

Asian Spice

202 Cheltenham Road, Montpellier, BS6 5QZ

Date inspected: 12th February 2018

A manager could not be reached for comment.

Bellita

34 Cotham Hill, Cotham, BS6 6LA

Date inspected: 22nd February 2018

A manager could not be reached for comment.

McDonald's customer disgusted by pile of human faeces on floor throws away his McMuffin

Dain Korea

27 Gloucester Road, Bishopston, BS7 8AA

Date inspected: 5th March 2018

A member of staff declined to comment.

Dragon Fountain

4 Cotham Hill, Cotham, BS6 6LF

Date inspected: 9th March 2018

A manager could not be reached for comment

Food hygiene ratings for every place to eat on North Street, from five to ZERO

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Hygiene ratings from cleanest to ZERO for every place to eat on Whiteladies Road in Bristol

Nice Spice

24 Denmark Street, City Centre, BS1 5DQ

Date inspected: 31st January 2018

A member of staff declined to comment.

Noor Restaurant and Takeaway

6-8 High Street, Easton, BS5 6DL

Date inspected: 22nd March 2018

A manager could not be reached for comment.

Pho Hanoi

209 Gloucester Road, Bishopston, BS7 8NN

Date inspected: 30th November 2017

A manager could not be reached for comment.

The 31 Bristol restaurants, canteens and cafés with a hygiene rating of ONE out of five

Queens Head

171 Easton Road, Easton, BS5 0ES

Date inspected: 11th May 2016

A manager could not be reached for comment.

What does '0' mean?

12 places in Leicester have a food hygiene rating of zero.

The hygiene standards are ranked on a scale of 0-5.

At the bottom, ‘0’ means urgent improvement is required.

At the top, ‘5’ means hygiene standards are very good.

If the top rating is not given, the officer will explain to the owner/manager of the business what needs to be improved, and the action that needs to be taken.

A statement on the FSA website says: "The food hygiene rating or inspection result given to a business reflects the standards of food hygiene found on the date of inspection or visit by the local authority. The food hygiene rating is not a guide to food quality."

Simply Thai

67 Gloucester Road, Bishopston, BS7 8AD

Date inspected: 19th March 2018

A manager could not be reached for comment.

Tandoori Flame

46 Staple Hill Road, Fishponds, BS16 5BS

Date inspected: 18th October 2017

A manager could not be reached for comment.

The 14 Bristol eateries with a ZERO food hygiene rating

Trzynastka

345 Southmead Road, Southmead, BS10 5LW

Date inspected: 25th January 2016

A manager could not be reached for comment.

Victoria Westbury on Trym

The Victoria, 20 Chock Lane, Westbury, BS9 3EX

Date inspected: 18th January 2018

A manager could not be reached for comment.

How is a food hygiene rating worked out?

A food safety officer inspects a business to ensure it meets the requirements set out by food hygiene law. The officer is from the local authority where the business is located.

At the inspection they will check:

How hygienically the food is handled. How it is stored, cooled, prepared, re-heated and cooked.

The condition and structure of the building. The cleanliness, layout, lighting, ventilation and other facilities.

How the business goes about ensuring that food is safe, and leaves the officer feeling confidents about the standard and how they will be maintained in the future.

Each of these elements are essential is making sure that food hygiene standards are met, and the food served and sold is safe to eat.

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